Privacy Policy

Last updated: November 3, 2026

Who we are

PAXOMER Inc. (“PAXOMER”, “we”) is a business-to-business company based in Mississauga, Ontario, Canada. This policy explains how we handle personal information connected with this website and with business inquiries sent to us.

For privacy questions or requests, email info@paxomer.ca with “Privacy” in the subject line. The person responsible for privacy at PAXOMER will respond.

What this website collects

  • Contact form. If you use the form on the Contact page, the website collects your name, business email, company (if you give it), inquiry type and message, so that we can respond to your inquiry. When you press Send Message, the website’s server sends this information to PAXOMER as an email to our business mailbox. The website itself does not keep a copy of your message.
  • Security and spam protection. To prevent misuse of the form, the server briefly keeps a count of recent messages, linked to a scrambled (hashed) form of your IP address rather than the address itself. These counts contain no message content, are used only to limit misuse, and are cleared automatically as the form is used. A message that does not pass the form’s checks is not sent.
  • Contacting us by email. You can also email us from your own email account. The fields in the Manufacturer Finder and RFQ brief only prepare text in your browser.
  • The RFQ brief tool. It prepares text that you can copy, or open as a new message in your own email application. Nothing is sent until you send it yourself.

Information kept in your browser

Search, the Manufacturer Finder and the RFQ brief run in your browser. What you type into them is not sent to PAXOMER.

So that your Manufacturer Finder brief can appear in the RFQ brief, your browser keeps the current brief in this tab’s session storage. It is removed when you close the tab, after six hours, or when you change your answers or empty the brief. The website uses no other browser storage.

Cookies, analytics and server records

This website’s own code does not set cookies, and does not load analytics, advertising or third-party scripts.

Like most websites, the servers that host this site may record basic technical information, such as an IP address, the page requested and the time. This is used to operate and secure the site.

Information you send us by email or the Contact form

Messages sent through the Contact form arrive in our business email in the same way as an email you send us, and are handled as described in this policy. Your email or message may include business contact details and information about your company, application, material specifications, quantities and timing. Please send only what we need to understand your inquiry.

Do not send payment-card details, identity documents, sensitive personal information or confidential technical information until we have agreed a suitable way to exchange it.

How we use it

We use the information you send to reply to you, understand your requirement, explore whether a suitable manufacturer may be available, request technical or commercial information, coordinate next steps you agree to, and keep normal business records.

An inquiry is not an order and does not sign you up for marketing.

When we share information

  • Prospective manufacturers. We share only what is reasonably needed to explore an opportunity. We ask your permission before sharing your name, company, contact details or confidential specifications, unless the law otherwise permits it. Some manufacturers are outside Canada; we tell you where a manufacturer is located before sharing identifying or confidential information.
  • Service providers. Companies that host our website and our email process information for us. They may store or process it outside Canada, where it may be subject to the laws of that country.
  • Legal requirements. We may disclose information where the law requires or permits it.

We do not sell personal information.

Marketing email

Replying to your inquiry is not marketing. We will send promotional email only where we have your consent, or where Canada’s anti-spam law otherwise allows it. Every promotional email will identify PAXOMER and include a way to unsubscribe. You can ask us to stop at any time.

Keeping and protecting information

We keep personal information only as long as we need it for the purposes above, and for legal and business record-keeping. We then delete it. This includes inquiries received through the Contact form, which are kept in our business email system, not on the website. Email is not completely secure; if you need to send something sensitive, ask us first for a safer method.

Privacy breaches

If a breach of security involving your personal information creates a real risk of significant harm, we will notify you and report it to the Office of the Privacy Commissioner of Canada, as the law requires. We will also keep a record of the breach.

Your choices and requests

You can ask to see the personal information we hold about you, to correct it, to withdraw your consent, or to delete information we no longer need to keep. We may need to confirm your identity. We will respond within the time the law requires and explain any limits.

If you are not satisfied, you can contact the Office of the Privacy Commissioner of Canada.

Changes

We will update this policy if our practices change, and show the date of the update.